Sustainable Results

Since our founding in 1981, MSI has achieved sustainable results, with a dedication to institutional development and local capacity that is built on stakeholder involvement from day one. Our signature work in Strategic Management and Performance Improvement or SMPI is based on this approach. Our Results-Based Management process has been used by USAID, USDA, OECD and the World Bank, among others. Our local capacity building tools are widely recognized for their effectiveness in engaging local communities and ensuring that projects succeed long after we are gone.

Our participatory approach defines every project, evaluation, assessment or training. In Colombia, our local partnership model promoted community buy-in and helped build capacity in health, education and public administration. In Iraq, our Tatweer and Tarabot projects have increased the capacity of Iraqi ministries and the country’s civil servants at central and national levels.

Beginning in the mid-1990’s, MSI adopted and refined a Results-Based Management (RBM) process to improve organizational performance and achieve better results. RBM has many names worldwide, including Performance Management, Managing for Results, Strategic Management, or Results Oriented Management. RBM is first a management system or process, and second a performance reporting system and is comprised of several steps, including the identification of performance indicators and setting achievement targets, collecting data and reporting on results achieved (performance monitoring/measurement), and using information and knowledge gained from monitoring and evaluation for internal management learning and decision-making. The final step in the process is what sets RBM apart from performance monitoring and distinguishes the MSI experience.

Results are of limited value if they are ephemeral. MSI-developed tools, such as the Managing for Development Results (MfDR), Capacity Scan (CAP-Scan), and the Institutional Development Framework (IDF), are the keys to identifying areas for capacity building focus.

Stakeholder analysis, pioneered by MSI for use in the Implementing Policy Change (IPC) project conducted for USAID (1989 -2001) is also instrumental in ensuring local buy-in for development changes associated with sustainability.