Whether an organization needs to increase productivity, manage a transition, build capacity, or take performance to the next level, we are positioned to help. Our pledge is to support each organization to harness its strengths and inspire its employees to achieve results.
We offer solutions customized to an organization’s unique context and environment. Our primary services include:
- Lean methodology and design thinking for business process improvement and innovation;
- Customized training design and delivery to build staff skills. We use the ADDIE process, and can apply a variety of delivery methods from instructor-led training to microlearning approaches;
- Change management to support transitions to new systems, processes and ways of working;
- Organizational design to ensure alignment with mission and empowerment of staff;
- Strategic planning and performance management to achieve outcomes and goals, drawing on logic model tools and Managing for Results principles; and
- Team facilitation, leadership development and executive coaching for leadership and team effectiveness. Our integrated, holistic approach ensures engagements support the larger organizational system and fulfillment of goals.
Our experts draw on many other leading-edge tools and innovative techniques to respond to client needs. These include our own 4D model and Institutional Development Framework for organizational assessment, quality control guidelines and specifications for training, and techniques for evaluating behavior changes and impacts of our programs.